Moonstar Delivery Policy
Welcome to Moonstar! We strive to ensure that your shopping experience with us is seamless and enjoyable. Below is our comprehensive delivery policy outlining our shipping rates, delivery times, and other essential information.
Shipping Rates and Delivery Times
United Kingdom
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Standard Delivery (3-5 working days): £4.99 or Free on orders over £75
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Express Delivery (1-2 working days): £9.99
Europe
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Standard Delivery (5-10 working days): £14.99
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Express Delivery (3-5 working days): £24.99
North America
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Standard Delivery (7-14 working days): £19.99
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Express Delivery (5-7 working days): £34.99
Australia and New Zealand
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Standard Delivery (7-14 working days): £24.99
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Express Delivery (5-7 working days): £39.99
Asia
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Standard Delivery (7-14 working days): £29.99
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Express Delivery (5-7 working days): £44.99
Middle East
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Standard Delivery (7-14 working days): £29.99
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Express Delivery (5-7 working days): £44.99
Africa
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Standard Delivery (7-14 working days): £34.99
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Express Delivery (5-7 working days): £49.99
South America
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Standard Delivery (7-14 working days): £34.99
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Express Delivery (5-7 working days): £49.99
Processing and Dispatch
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Order Processing: Orders are processed within 1-2 working days (Monday-Friday).
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Dispatch Confirmation: You will receive a dispatch confirmation email with tracking information once your order is shipped.
Delivery Times
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Standard Delivery: 3-5 working days within the UK, 5-14 working days for international orders.
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Express Delivery: 1-2 working days within the UK, 3-7 working days for international orders.
Important Information
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Remote Areas: Additional charges may apply for deliveries to remote areas. Customers will be notified if this is the case.
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Customs and Duties: International orders may be subject to customs and import duties. These charges are the responsibility of the recipient.
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Delays: Estimated delivery times are provided as guidelines. Delays may occur due to customs processing or other factors beyond our control.
Free Shipping Offers
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UK Orders: Enjoy free standard shipping on all UK orders over £75.
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International Promotions: Periodically, we offer free or reduced-rate shipping for international orders. Sign up for our newsletter to stay informed about our latest offers.
Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking details. You can track your order through our delivery partner’s website using the provided tracking number.
Customer Service
We are here to help! Don't hesitate to get in touch with our customer service if you have any questions about your delivery.
Visit Us
Better yet, see us in person! We love our customers, so feel free to visit us during regular business hours at our warehouse:
Unit 6-7, Buzzard Creek, Industrial Estate, River Road, Barking, IG11 0EL, United Kingdom
Thank you for choosing Moonstar. We look forward to delivering luxury and comfort to your doorstep.
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